Have provided ongoing coaching and mentoring for more than 22 years, including bereavement support to help build short/long-term resolution skills
Oversee Patient Experience enhancement program and projects, facilitating all aspects, including overseeing internship Hospitality Program, and coaching students on patient care, services, and non medical staff assistance.
Educate, coach, mentor students on professional development, leadership, future forward skill-sets and personal development; provide support for HHC staff, which serves 1 million-plus patients per year at a major NYC metropolitan hospital.